Privacy Policy

TranscriptJet is operated by an independent developer under the TranscriptJet name. You can contact the operator at support@transcriptjet.com.

We process account email and sign-in identifiers; submitted public video URLs, requested language, transcript results, task status, and timestamps. Guest abuse control stores a short-lived HMAC fingerprint derived from network and browser signals, not the raw IP address itself. Hosting and service providers may process network metadata in their own operational logs. For direct video file URLs, we temporarily read bounded byte ranges to verify type, size and duration before accepting a job; we do not persist the source media file.

We use this information to create and display transcript tasks, apply usage limits, prevent abuse, and keep private transcript history. Guest transcript content is retained for 7 days and account transcript content for 30 days. The abuse fingerprint expires after 48 hours. Operational accounting records may outlive transcript content. We do not sell personal data or publish a public transcript archive. We use verified video duration to account for audio-transcription usage and estimate supplier costs. Limited ownership and usage records may remain after transcript deletion to enforce rolling limits and prevent duplicate charges. Claiming guest history or upgrading does not erase usage.

TranscriptJet uses third-party infrastructure to operate the service. Neon provides authentication and database infrastructure, and Vercel hosts the application. Brevo may be used to deliver authentication email. When transcript retrieval through an external provider is enabled, Supadata may receive the submitted public video URL and requested language to retrieve platform captions or generate AI transcripts from video audio. These providers process information under their own terms and privacy practices. Waffo Pancake acts as Merchant of Record for paid TranscriptJet subscriptions and processes payment and subscription information. TranscriptJet may retain provider order identifiers, subscription status, billing interval, paid-period information and payment-event records required to provide paid access and support. TranscriptJet does not store full payment card numbers. For direct files, Supadata receives the verified public file URL for AI transcription. Its privacy policy says single-job results are retrievable for one hour then deleted, public-content results may be cached, and direct-file URLs and failure markers may be briefly cached although supplied media files are not stored. These are vendor practices, not a zero-retention promise.

TranscriptJet uses cookies or equivalent browser storage necessary for guest task access and authenticated sessions. The workspace also uses temporary session storage to resume an in-progress task in the same browser. The service does not use advertising or analytics cookies.

You can delete individual transcript results from your workspace or account history. For account access, account closure, or broader data requests, contact support. Depending on where you live, applicable law may provide additional privacy rights.

We may update this Privacy Policy as the service changes. The current version and its effective date will be posted on this page. Where required by applicable law, additional notice will be provided.

Effective date: October 8, 2026

Questions or data requests: support@transcriptjet.com